E3 printing error

[njwebb]

Hi, I have a E3 error flashing, I have tried all the recommendations that the virtual assistant suggested, none of which have resolved the issue. Please help!

[Dragon-Fur]

@njwebb 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

For those reading --

Known solutions for error E3 here:

HP Printers - Carriage jam or E3 error

Any other ideas?

For example,

If the E3 error is not constant, that is, you can clear the error until the next time you print,

Consider:

Paper >

Too dry / too damp / not flat / damaged / incorrectly stored / “old”

HP Printers - How to Store and Handle Paper to Avoid Paper Jams

Settings >

Wrong size, type, weight of paper detected by the printer as compared to the settings used in the job setup.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Example - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_2

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6032 All-In-One Printer 

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[njwebb]

I have tried all of those, even installed new ink cartridges but still flashing E3. I disconnected it from my pc, tried to install it again but now it won't even connect to the wifi. 

[Dragon-Fur]

@njwebb 

OK.

Persistent jam error that does not respond to the standard solutions is a concern.

If the printer software won't now install and the printer cannot be added to the network, it certainly sounds like things are worse instead of better.

I do not have a solid solution -- the deterioration of the situation seems to point to a deeper problem.

?

If you have not already done so --

Consider removing all the printer setup and starting over.

True -- if there is a mechanical issue causing the jam, this solution will not fix the hardware or the sensor that is triggering the jam message.  

User Guide - HP ENVY 6000 All-in-One series

Pages 5-6

--------------------------------------

Buttons on the back of the printer

(Wi-Fi button) - Press to turn on or off the printer wireless capabilities of connecting to a wireless network with a router or an access point.

Press and hold for at least three seconds to restore the network settings to default settings. This will also put the printer back into the Auto Wireless Connect (AWC) setup mode. The printer must be in the AWC setup mode to connect to the HP Smart app and your network. For more information, see Connect using the HP Smart app on page 26.

Button combinations

Complete product reset - A complete product reset will clear all your personal data, settings, and network information from the printer.
With the cartridge access door open, press and hold the Power button for at least five seconds.

OR

Restore factory defaults - Restoring the printer to factory defaults will remove all settings and functions previously set up on the printer.

With the cartridge access door open, press and hold the Wi-Fi and Power buttons for at least three seconds

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"