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HP ENVY 6032e E6 error code how do I get rid of it

1 REPLY 1
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Hi @Jan1237,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The E6 error code on your HP ENVY 6032e printer usually indicates a paper jam or a carriage jam. Since unplugging the printer didn't resolve the issue, you can try the following steps to clear the error.

 

Check for Paper Jams:

  • Turn off the Printer and disconnect the power cord.
  • Open all accessible doors (input tray, output tray, ink cartridge access door) and check for any paper stuck in the printer.
  • Gently remove any jammed paper, ensuring there are no small torn pieces left inside.
  • Close all the doors and trays.

Check the Carriage Path:

  • With the printer turned off and unplugged, open the ink cartridge access door.
  • Manually move the carriage (the part holding the ink cartridges) to the left and right to check for any obstructions.
  • If you find any obstacles, remove them carefully.
  • Close the ink cartridge access door.

Reset the Printer:

  • Plug the power cord back into the printer and turn it on.
  • Wait for the printer to fully power up and check if the error persists.

Check the Ink Cartridges:

  • Make sure the ink cartridges are properly installed and there is no debris around the cartridge area.
  • Remove the ink cartridges, clean the contacts with a lint-free cloth, and then reinsert them.

Update Printer Firmware:

  • Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or the HP website.

Factory Reset:

  • If the issue persists, try a factory reset:
    • Turn on the printer.
    • Go to the printer’s settings menu (via the control panel or HP Smart app).
    • Navigate to the "Restore Defaults" or "Reset" option and select it.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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