E6 error code on printer I’ve already unplugged and this doesn’t work

[Jan1237]

HP ENVY 6032e E6 error code how do I get rid of it

[Raj_05]

Hi @Jan1237,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The E6 error code on your HP ENVY 6032e printer usually indicates a paper jam or a carriage jam. Since unplugging the printer didn't resolve the issue, you can try the following steps to clear the error.

Check for Paper Jams:

• Turn off the Printer and disconnect the power cord.
• Open all accessible doors (input tray, output tray, ink cartridge access door) and check for any paper stuck in the printer.
• Gently remove any jammed paper, ensuring there are no small torn pieces left inside.
• Close all the doors and trays.

Check the Carriage Path:

• With the printer turned off and unplugged, open the ink cartridge access door.
• Manually move the carriage (the part holding the ink cartridges) to the left and right to check for any obstructions.
• If you find any obstacles, remove them carefully.
• Close the ink cartridge access door.

Reset the Printer:

• Plug the power cord back into the printer and turn it on.
• Wait for the printer to fully power up and check if the error persists.

Check the Ink Cartridges:

• Make sure the ink cartridges are properly installed and there is no debris around the cartridge area.
• Remove the ink cartridges, clean the contacts with a lint-free cloth, and then reinsert them.

Update Printer Firmware:

• Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or the HP website.

Factory Reset:

• If the issue persists, try a factory reset:
  • Turn on the printer.
  • Go to the printer’s settings menu (via the control panel or HP Smart app).
  • Navigate to the "Restore Defaults" or "Reset" option and select it.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support