E709n printhead error message

[geodimis]

My 10year's old E709n has changed 2 printheads during the past. Last one was changed early 2019. Suddenly last month the message printhead missing or damaged... appeared again. I tried to clean printhead with no result. Then I ordered an new CN643A printhead and when I installed it, the same message appeared. Possibly I bought an already damaged printhead or something else may be damaged?

[Raj1788]

@geodimis

This is a hardware issue with the ink system of the printer.

I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp/

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[geodimis]

Thank you for your suggestion. Unfortunately Customer Support informed me that a 9 years old printer is too old and also out of technical support and spare parts. This happened a long time ago, at 2013, 3 years after my purchase. I feel sorry to be informed that HP, such a big manufacturer, withdraws technical support of a "mid range" product Officejet series almost 4 years after initial presentation of the model! finally it is also unacceptable for the customer when buying a product from HP that does not even know approximately when his new printer is going to be out of technical support & spare parts.

[Raj1788 · Accepted solution]

@geodimis

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.