E8 error message Hp deskjet 2600 printer

[dblack_usa]

Error Message E8 will not clear and the scanner reports that it is busy 

It now prints but will not align the printer head

[TEJ1602]

@dblack_usa, Welcome to HP Support Community!

To provide you with an accurate solution, I would like to know the following:

• Are you able to make copies on the printer?
• Did you replace the ink cartridges recently?
• Is the error message cleared?

Keep me posted.

Cheers 

[dblack_usa]

I can not make hard copies 

I put a new color cartridge in 
It will not do a cartridge align but it prints fine but will not scan it complains that the printer is in use 

the error E8 comes every time I turn the printer on and the information button comes up with an orange light 

[TEJ1602]

@dblack_usa

Check Hardware:

1. Power the printer ON
2. Open the flatbed cover
3. Hit the Copy button on your printer.

• Does the scanner bar move when you hit the copy button?
• Does the scanner bulb light up?

If the answer is NO to both the questions, I am afraid it could be a hardware failure. Try following the below-mentioned troubleshooting steps:

Step 1: Check Power:

Lack of power can cause your HP Printer not to respond properly. Please ensure that your printer is not currently plugged into a power strip or surge protector as these can cause your printer not to get sufficient power and result in performance issues. Once your printer is plugged directly into a wall outlet for power please test the copy function again. Should copying still fail, please proceed to the next step

Step 2: Power Reset:

1. Power your printer ON
2. With the printer ON disconnect the power cable from the rear of your printer
3. Leave the power cable disconnected for 60 seconds
4. Plug the power cable back in
5. Your printer should power back up on its own

Once the printer returns to the ready state, please test the copy function again. If still a no go, please continue to the next step.

Step 3: Update Firmware:

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Refer to this link for help.

Once the Firmware Update has completed successfully please try to copy again.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[dblack_usa]

Tried all that and the answer is NO to both the questions, of the light and the movement 

tried the power plugs and switching wall plugs 

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[dblack_usa]

tried the firmware update and still no change 

[dblack_usa]

I will have to use my canon scanner and just use the printer for color printing and hope the print heads do not go out of alignment 

[TEJ1602]

@dblack_usa

Appreciate your time and efforts.

Seems like it is a hardware issue. Would recommend you to try our other support options.

Follow the steps below  to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[dblack_usa]

when I try to do a copy from the printer all the orange and blue lights flash on the panel 

[TEJ1602 · Accepted solution]

@dblack_usa

Like I mentioned it is a hardware issue. You can reach our support team Contact HP for further assistance.

Thank you 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!