EBS00P0004 error code when trying to set up my printer and they will not let me talk to CS

[Rtauzin]

So this is super annoying.  My printer all of sudden went offline.  When I tried to set it up again, I keep getting an error code EBS00P0004.  When I looked it up it says HP needs to send me specific iunstructions to reset my printer settings.  When I try to contact cutomer service, they say I cannot because my warranty just expired.  Wow what a helpful company.  

[sandytechy20]

@Rtauzin

Welcome to the HP support community.

I understand that you are getting an EBS00P0004 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MD7975]

I had the same problem this fixed it:

Welcome to the HP Support Community

I understand you are getting an error message EBS00P0004 on your HP DeskJet 2710e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP printers - 'We're sorry, something went wrong' error

Good luck