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‎08-17-2020 11:32 AM - edited ‎08-17-2020 11:32 AM

HP Recommended
Product: Envy 120
Operating System: macOS 10.13 High Sierra

 The paper tray came all the way when moving this to another room. It's not damaged in any way. .. it slid out very easily   but not matter what  we try, impossible to go back in.  In this community  chat, there was one response a few years ago that said to put it flat and slide it in.. YOU CAN"T.. there are 2 prongs on the inside edge that have to be angled first.. then there the  paper catcher that is in the way.  the sides are so tight  one side goes in the other has no room..  so frustrating to design it this way..  PLEASE HELP. there has to be another way

1 person had the same question
1 REPLY 1

‎08-20-2020 09:34 AM

HP Recommended

@Marilynn-L_2020, Welcome to the HP Support Community!

 

Try placing the printer on one of its sides and then insert the paper tray. Refer to this document to know how to load papers into the input tray. 

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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