ENVY 4520 printing (missing) stripes/bands

[Floris1981]

print from the diagnostic tool

I have included some scans so you can see the problem. My printer is not printing properly, it's missing bands/got stripes. 

I got a message that the previous black ink cartridge was defective, so I replaced it. This is not much better. I have checked/cleaned the connections but to no avail. 
I have run the diagnostic tool from HP as well as the clean/deep clean programs from the HP ENVY printer itself. Nothing seems to work. Warranty has elapsed by two months. 
Is it just broken? Or is there a way to fix this? 

Thanks a lot for those who have a look at my question. 

print of a spreadsheetprint of cleaning tool from envy itselfprint of cleaning tool from envy itself

[Raj1788]

@Floris1981

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Aligning the ink cartridges correctly aligns the printhead with the printer. Align the printer from the printer control panel, then evaluate the results.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, then touch Align Printer.

   An alignment page prints.

5. Wait for the alignment page to fully eject from the printer.

      NOTE:

   Before a print job, the printer automatically extends the output tray extender. Do not push in the output tray extender until the print job is complete.

6. Lift the scanner lid.

7. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

   

8. Close the scanner lid, then touch OK

   The printer aligns the ink cartridges.

9. Try to print again.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Turn on the printer, if it is not already on.

3. Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.

   The carriage moves to the center of the printer.

   

4. Wait until the carriage is idle and silent before you continue.

5. Disconnect the power cord from the rear of the printer.

6. Disconnect the USB cable, if it is connected.

7. To release the ink cartridge, lift the lid on the ink cartridge slot, then gently push the lid back until it stops.

8. Pull up on the ink cartridge to remove it from the slot.

      CAUTION:

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

   1. Lift the lid

   2. Gently push the lid back

   3. Pull up on the ink cartridge

9. Hold the ink cartridge by its sides.

   

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

10. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

11. Clean the face and edges around the ink nozzle with the swab.

       CAUTION:

    Do not clean the ink nozzle plate.
    

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

12. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

13. Hold the ink cartridge by its sides with the nozzles toward the printer, then slide the ink cartridge forward into the slot.

14. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

    1. Insert the ink cartridge

    2. Close the lid

    3. The color ink cartridge is on the left, and the black ink cartridge is on the right

15. Repeat these steps to clean, then reinsert the other ink cartridge.

16. Close the ink cartridge access door.

17. Reconnect the power cord to the rear of the printer.

18. Turn on the printer, if it does not turn on automatically.

19. Try to print again, 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Floris1981]

Hello, thanks for you answer, it took me a while to be able to devote my time to it. 

No, I don't use genuine cartridges because they are 3x more expensive... Doubt that would have made a difference as I have used those for the past two years. 

I have cleaned the contacts at the printer and cartridges sides as well as the rest and it's better but not quite there, as you can see, it doesn't print as crisp as it used to. 

Maybe it's just broken down, I mean it only cost about 50 euros and I've had it for  a litte over 2 years. 

What do you think, judging form the picture?

[sandytechy20]

@Floris1981

I see that you were interacting with @Raj1788.  I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Refer this HP document for more steps to fix this issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.