ENVY 4520 touch display not working

[cmpprint]

My ENVY 4520  display is blank. I cannot get it to go to home so that I can use it to copy. It still prints from my computer fine. I have already unplugged it, let it set for 3 minutes and then plugged it back into the wall socket. This did not help. What next?

[asmita6658]

Hi @cmpprint

Welcome to the HP Support Community. 

Try these steps - 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[cmpprint]

Thank you, Asmita6658! So far not successful. I did your first step and nothing changed. I tried updating firmware, but got a message that the download did not contain an update for my printer. I could not follow your instructions for the semi full reset . Pressing BL numerous times, if I understood, had no effect. 

I tried to find an HP contact to talk to and have a case number, but no has contacted me. What would you suggest I do next?

[asmita6658]

@cmpprint

Appreciate you trying the steps. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!