ENVY 5030 can't print due to error.

[kevinflemming]

I'm using single cartridge mode and trying to print a .pdf using Acrobat DC (I tried just through my browser before and couldn't do it either). It just constantly comes up with Print Error.

I've searched through this site and tried every sodding thing I can do, but it JUST WON'T PRINT and I'm starting to lose my patience as I desperately need to print off this document (it's relating to a new career). I'm doing all I can to not kick the sodding printer across the room to be honest. I've been trying multiple solutions for about three hours now.

There is nothing wrong with the printer. It's pretty much brand-new and barely been used. I can access scanning and copying with NO issues whatsoever. In fact, I've used the scanner in the last few days, so it's definitely connected to my PC. It also shows up in Smart, so I am bloody clueless as to what is going on.

ANY help would be greatly appreciated before it goes out of the window.

[Jeet_singh]

@kevinflemming,

Thank you for posting your query on HP Community,

Are you able to print from other applications such as Word or Notepad. 

If you're able to print from other applications then this could be an issue with the adobe. I would suggest you try to update the adobe. 

If you're having issues while printing from all the applications I would suggest you try to run HP Print and scan doctor. 

If the issue still persists, I would suggest you try to uninstall the printer from the root level and then reinstall it by following the steps below: 

Click on this link to download and run HP Print and Scan Doctor  

If the issue persists, Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here  to download and install the full feature software for this printer. 
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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