ENVY 5540 - Printer Off Line

[Neil1981]

Hi,

Very recently my ENVY 5540 stopped printing.

It is connected to the same wifi network my laptop is connected to.

I get an error message that says - failed to print, printer is offline.

I have tried the following:

- Rebooting wifi rooter

- Rebooting laptop

- Rebooting printer

- Re-installing printer

- Updating printer software (by wifi, using option on printer control panel)

- All of the above in every possible combination

- Downloaded and ran HP Print & Scan Doctor

- Followed the instructions here: https://support.hp.com/us-en/document/c04249080

- Been through the message boards to find a solution

- Installed all Windows 10 updates available

If anyone at HP can help I would really appreciate it.

If you can help, can you please provide clear, detailed instructions. I am not tech savvy and don't fully understand jargon and terms used in other posts. Clear instructions step by step would be appreciated. Also, the printer is at home so I will only be able to test when I get home from work, meaning that if I can't follow the instructions I will need to wait another 24 hours before I can try again.

Many thanks,

Neil

[A4Apollo · Accepted solution]

Hey there! @Neil1981, Thanks for stopping by the HP Support Forums!

I understand you are getting an error failed to print printer is offline on your PC.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Is the printer connected to wired or wireless connection?

As you mentioned you are getting an error failed to print printer is offline on your PC.

I appriciate your efforts for trying out the steps before reaching out to us.

Connect to the wireless network

Use the built-in Wireless Setup Wizard to set up your printer on your wireless network.

1. Turn on the printer, if it is not already turned on.

2. On the printer control panel, touch the Wireless icon .

   The Wireless Summary screen displays.

3. Touch the Settings icon , and then touch Wireless Setup Wizard.

   A list of wireless networks displays.

4. Touch the name of your wireless network.

   If the list does not contain your network name, scroll down, then touch Enter New Network Name to type it in manually.

5. If prompted, type the WEP or WPA key using the on-screen keyboard. Make sure you type the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.

6. Touch Done, and then touch OK.

Assign a static IP and Google DNS to your printer and check if it helps.

Refer this HP support video to know more information about assigning a static IP to your printer. Link: https://hp.care/2tV7I4y

Also, try the steps recommended below to assign Google DNS on your PC.

At the Start screen, type Control Panel to open the Search charm, and then select Control Panel in the search results.

In the Control Panel, click View network status and tasks.

Click Change adapter settings.

Right-click the network type you are currently using to connect to the Internet (Wi-Fi or Ethernet), and then click Properties.

In the Properties window, scroll down and select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

In the Internet Protocol Window, select Use the following DNS server addresses.

Enter the following public DNS servers:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4
   NOTE:
The DNS servers listed above are public servers and may change without notice. If you continue to have issues after entering the above DNS server addresses, contact your Internet service provider.
Click OK and close all windows.

If the issue still persists after trying out the steps. Try updating the printer firmware and check if it helps.

Update the printer firmware using this link: https://hp.care/2Jm7fkD

Refer this article to further troubleshoot printer offline issues. Link: https://hp.care/2uwSuEO

If the issue still persists try performing a network defaults on your printer and try connecting your printer to the network again.

1. From the Home screen, touch (Wireless) and then touch (Settings).
2. Touch Wireless Settings.
3. Touch Advanced Settings.
4. Select network defaults from the list.
5. The printer will reboot and you should configure your printer again.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Neil1981]

Many thanks Mr Robot - instructions were 100% clear and did the trick first thing.

Really appreciate the help.

Neil

[A4Apollo]

Hi @Neil1981! You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂