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‎04-14-2022 11:26 AM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: macOS 11.0 Big Sur

Status Error.
Wifi Connected. Internet Connected. No problem setting up. 

HELP!!! 3 hours trying everything. Still not working. 

Category:
1 person had the same question
1 REPLY 1

‎04-19-2022 04:54 AM

HP Recommended

Hi@Annby,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing status error issues with the HP ENVY Printer.  

 

I have a few recommendations 

  • If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.
  1. Ensure the Printer Is Properly Connected to Your PC. The first thing to verify is your printer's connection with your PC. 
  2. Reboot the Printer. 
  3. Verify the Paper and Cartridge Ink Levels.
  4. Reinstall the Printer Drivers.
  5. Automate the Print Spooler Service.

Hope this helps! Keep me posted. 

 

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Have a great day!

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