ENVY 7155 canceling its own print halfway through

[saraisagitated]

Hello! I've reached a point of needing assistance, I'm not exactly sure what yet.

My 7155 will not complete a print from a Windows or an IOS device. I have attempted to print a PNG, website, and WORD doc, all with the same results. Hit print, the printer spits half the page or less, and then will say "Canceling". Unprompted, of course. I've run a copy, cartridge clean, and alignment all with no issues with printing those pages. Tech support couldn't find me and virtual support said it was out of its range of help. If I need a new printer, please break it to me lightly. It is only 2 years old with minimal use. 

Thank you.

[Betty0610]

@saraisagitated

Welcome to the HP Support Community.

I'd be happy to help.

Let's reset the network settings on the Printer:

Open the dashboard, touch (Wireless), touch (Settings), and then touch Restore Network Settings.

Once done, connect the printer to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!