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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-14-2019 05:05 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (32-bit)

I have been receiving an error to remove and reinstall my black ink cartridge. 

I did that. 

I reset the printer. 

Cleaned the connections. 

Reinstalled Drivers. 

Reinstalled the Printer. 

 

Been working on this for 2 days - printed one document and the message came up again.  Very frustrating!   I am on the Instant Ink program, but for the 5 minutes I got the printer to work, the indication was that I had about 1/4 tank of black ink.  

Do I have to go buy my own cartridge?  My last replacement was the color cartridge July 2018 (over 1 year) - don't think this is worth $36/year btw. 

1 REPLY 1

‎09-17-2019 02:43 AM

HP Recommended

Hi @Mapes

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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