ENVY Inspire 7200 series "PAPER LOADED INCORRECTLY"

[zzz43]

It says that my paper is loaded incorrectly even when there's no paper. How do i fix this

[Raj2111]

Hi @zzz43 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

1. Inspect the Input Tray:

• Remove the paper from the tray and check for any debris or obstructions that might be causing the error.
• Make sure the input tray is not overfilled. The tray should not exceed its maximum capacity.

2. Reset the Paper Guides:

• Adjust the paper width and length guides in the input tray to fit snugly against the paper without bending it.

3. Clear Any Paper Jams:

• Check for any paper jams inside the printer. If you find any jammed paper, carefully remove it to avoid tearing.

4. Restart the Printer:

• Turn off the printer, unplug it for 5 minutes, then plug it back in and turn it on again. This can sometimes reset any errors.

5. Check for Firmware Updates:

• Visit the HP website to see if there are any firmware updates for your printer. Keeping your printer updated can resolve many issues. click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support