ENVY Inspire 7900e - photo paper issue

[Madcap79]

When I try to print on plain paper with my ENVY Inspire 7900e, I get the following error message:

“Load photo paper print side down in portrait orientation. See printer control panel for more information."

I haven’t inserted any photo paper and want to print on plain paper from the main tray.

I’ve already unplugged the printer and reset it to factory settings, but nothing has helped.

Could somebody please Support? Thank you in advance. 

[Dragon-Fur]

@Madcap79 

Welcome to the HP Community --

According to the documentation, the printer has both a Photo Paper Tray and a regular tray.

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Load Paper / Load Media

After you change the paper -- or open and close the intake tray -- it's important to alert the printer to the paper size / type.

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Pages 13-14

Do not skip Step 7

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EWS - Tray and Paper

Review

User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Section Things to note when accessing EWS

Page 27

Examples - Tray and Paper

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

EWS – Tray and Paper Management

Classic EWS - InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_Tray_and_Paper_DeskJet_4

OR

Alternate EWS format - Select new InkJet printers and select LaserJet printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

EWS_9135_Tray_and_Paper_9

EWS_9135_Print_Default_Print_Options_9

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Job Configuration

Job setup is dependent on the device (computer, tablet, phone) and the application or software you are using to configure the print settings.

In general, once the printer is aware of the paper size / type, the print settings can be adjusted as needed.

Should the Source (Tray) be set to "Automatic" (or similar) and the "Auto" setting is not working as expected, select the Tray.

General Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_15

Printer - Media Specifications

Media Size (facet)	Letter; A4; Legal; 4 x 6 in
Media Sizes Custom (imperial)	Main Tray: 3.85 x 8.5 to 5 x 14 in; Photo Tray: No custom sizes
Media Sizes Custom (metric)	Main Tray: 97.79 x 215 to 127 x 355 mm; Photo Tray: No custom sizes
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; Photo Tray: photo paper: up to 300 g/m²

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7900e series  

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