ENVY Pro 6458 both copy lights stuck on

[LadyMarie13]

Hello, I have an issue with my ENVY Pro 6458. Both of the copy lights are stuck on with a 0 in the middle and the info icon lit. The color light on the left is pulsing through various colors. They remain on except when in sleep mode. I printed the info page and everything checks out ok. I tried resetting the printer to no avail. The printer does print. Does anyone have a solution to this problem?

[A_Gayathri]

Hi @LadyMarie13,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Pro 6458 All-In-One Printer is experiencing an issue with its copy function lights. Here are a few steps you can try to resolve this problem:

1. Power Cycle the Printer

• Turn off the printer and disconnect the power cord.
• Wait for at least 60 seconds.
• Reconnect the power cord and turn on the printer.

2. Reset the Printer

• With the printer turned on, unplug the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and then reconnect it to the printer.
• Turn the printer on.

3. Update the Printer Firmware Update the firmware on an HP printer

• Ensure your printer's firmware is up-to-date. You can do this by going to the HP support website and downloading the latest firmware for your printer model.

4. Check for Obstructions or Jams

• Open the printer and check for any paper jams or obstructions that might be causing the issue.

5. Clean the Scanner Glass and ADF

• Dust or smudges on the scanner glass or automatic document feeder (ADF) can cause issues. Clean them with a soft, lint-free cloth.

6. Reset Copy Settings

• Sometimes resetting the copy settings can help. You can do this through the printer's control panel or via the HP Smart app.

7. Perform a Partial Reset

• Turn off the printer.
• Hold down the back button (the one with the arrow icon) while you turn the printer back on. Hold it for about 10-15 seconds until the printer shows a reset menu.
• Select the option to perform a partial reset. This will reset the printer settings to factory defaults but keep network settings intact.

Refer to this document: HP ENVY Pro 6458 All-in-One Printer User manual 

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

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