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‎08-11-2020 04:29 PM

HP Recommended
Product: HP Envy Photo 7100 Series

HP Envy Photo 7100 Series - has a full black cartridge and a color cartridge that doesnt seem to align properly despite taking out and putting back in a few times. I changed the cartridge for a new one and same issues.

Upgraded the firmware also.

Keeps saying:

Cartridge problem

3 people had the same question
1 REPLY 1

‎08-14-2020 03:44 PM

HP Recommended

@aks476

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer? 

While you respond to that, let's try these steps:

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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