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Message 1 of 2
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ENVY photo 7100 printe - cartridge problem, doesnt communicate with despite replacing and realigning

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HP Envy Photo 7100 Series

HP Envy Photo 7100 Series - has a full black cartridge and a color cartridge that doesnt seem to align properly despite taking out and putting back in a few times. I changed the cartridge for a new one and same issues.

Upgraded the firmware also.

Keeps saying:

Cartridge problem

1 REPLY 1
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Message 2 of 2
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@aks476

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer? 

While you respond to that, let's try these steps:

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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