ERROR CODE 0X83C0002A NOS_LOADER_APP

[Lexer_64]

Dear Sir, Madam or other,

I am here writing to ask what do I do with my HP OfficeJet 3831 due to the screen saying ERROR CODE 0X83C0002A NOS_LOADER_APP. Please may you help me with whatever the situation may be, thank you.

Yours Faithfully,

Jonathan Lexer.

[Jeet_singh]

@Lexer_64,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

Going through your post, I see that you are getting the "0x" error message on your printer. Appreciate all your efforts in trying to fix the issue!

I'd like you to try updating the printer firmware before confirming this as a dead machine. Sometimes, this could help.

You can directly update the printer firmware from the printer control panel or download the software from our HP support website, 

For more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware Once done, restart the printer.

If the issue persists, I would suggest here is to do a hard reset on the printer. Please ensure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I'd also recommend a full printer reset as a last ditch effort. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,