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‎06-29-2018 08:30 PM

HP Recommended
Product: OFFICEJET 5252
Operating System: Microsoft Windows 10 (64-bit)

I am getting ERROR CODE 0XD8077900 KERNEL_EXEC_ST  on an HP OfficeJet 5252. Is there a fix for this?

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2018 12:53 AM

HP Recommended

Hi,

Restart the printer or press any shown button to remove the error first, than tap Setup > Netwrok Setup > Advanced Settings and disable IPv6 (toggle the button to show 0), then the error should no longer appear.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

4 people found this reply helpful
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6 REPLIES 6

‎06-30-2018 12:53 AM

HP Recommended

Hi,

Restart the printer or press any shown button to remove the error first, than tap Setup > Netwrok Setup > Advanced Settings and disable IPv6 (toggle the button to show 0), then the error should no longer appear.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
4 people found this reply helpful
Was this reply helpful? Yes No

‎06-30-2018 08:37 AM

HP Recommended

Thank you for your help. Printer seems to be working now.

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‎07-26-2018 05:08 PM

HP Recommended

Same here, but for the 5258. Where do I find Network Settings...control panel?  I don't think I'm in the right place...I have Windows 10. Sorry, I could use an IT guy right about now.

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‎07-27-2018 09:09 AM

HP Recommended

I have a 5252. I was having difficulty finding the Network Settings also ( I am not a digital native). I found the Network Settings by tapping the wireless icon at the bottom of the screen on the printer. Then tap the icon that looks like a gear (I think this is the Network Settings). Next, scrol down that screen and tap Advanced Settings . What you are looking for, IPv6, should be on that screen. There is a toggle to turn it off.

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‎09-02-2018 09:50 AM

HP Recommended

Thanks for the help the error code is gone and printer is working for now and it still prints from other devices wirelessly so hope that error code doesn't appear again.  Appreciate your support. 

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‎11-18-2018 08:29 AM

HP Recommended

Do update your printer firmware. The latest firmware will resolve this issue.

“I am an HP employee”
1 person found this reply helpful
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