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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎05-02-2025 08:57 AM

HP Recommended

My HP Office Jet 5255 In the middle of the night my printer lights up with this Error message: 

ERROR CODE

0XD8077900

KERNEL_EXEC_ST

Does anybody know what causes this and how to fix it?

 

1 REPLY 1

‎05-03-2025 12:39 PM

HP Recommended

Hi @DiamondLady222,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Power Cycle the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait about two minutes, then plug it back in and turn it on. This can often clear temporary errors.

Check for Firmware Updates:

  • Visit the HP Support Website to see if there is a firmware update for your printer model. Updating the firmware can resolve system errors related to outdated software.

Reset the Printer:

  • Perform a hard reset on the printer. This typically involves unplugging the printer while it's on, waiting a minute, and plugging it back in. Check your manual for specific reset instructions.

Check Connections:

  • Ensure all cables and connections are secure. A loose connection might cause communication errors within the printer system.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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