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‎07-01-2020 03:25 PM

HP Recommended
Product: HP ENVY 4500 SERIES

MY PRINTER HAS ERROR CODE OX83C0000A. I'VE TRIED UNPLUGGING IT AND PLUGGING IT BACK IN, AND THE ERROR CODE COMES BACK. THE PRINTER IS OUT OF WARRANTY - IS THERE ANYTHING I CAN DO TO FIX IT? THANKS!

1 person had the same question
3 REPLIES 3

‎07-05-2020 06:51 AM

HP Recommended

Hi @JEREMY32

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎07-05-2020 02:13 PM

HP Recommended

Thanks for replying. The unplugging, waiting, and replugging in does not work, and I get the same error message. I've tried going onto the HP website to get a firmware update for the Envy 4500 printer, but it leads me to a page that says, 'We're sorry. We can't seem to find the page you are looking for.'. Does this mean that there is no update available? Any other suggestions, or is the printer dead do you think?

 

Thanks.

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‎07-06-2020 02:59 AM

HP Recommended

You can download the firmware from here -Software and drivers

 

Keep me posted!

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