ERROR CODE

[MILLBROOK1]

HI, WE HAVE A HP OFFICEJET PRO 9125E AND ITS NEW. THERE IS AN ERROR CODE F0.01.03.04 THAT IS COMING UP AND WE CAN NOT RECEIVE FAXES.

[Hawks_Eye]

Hi @MILLBROOK1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it must be to have your HP OfficeJet Pro 9125e unable to receive faxes, especially with the F0.01.03.04 error code appearing. This error typically indicates a fax communication issue, possibly related to network settings, firmware, or phone line compatibility.

Troubleshooting Steps:

1. Restart Printer & Network Devices

• Power off your printer, router, and fax line modem (if applicable).
• Wait 30 seconds, then turn on the router first.
• Once the router is fully online, turn on the printer.

2. Check Fax Line Connection

• Ensure the phone cable is securely connected to the Line port on the printer.
• If using a DSL filter, make sure it is properly installed.

3. Reset Fax Settings

• On the printer’s control panel, go to Setup → Fax Settings.
• Select Restore Fax Defaults and confirm the reset.

4. Update Printer Firmware

• Visit the HP Firmware Update page and install the latest update for your HP OfficeJet Pro 9125e.

 

Let me know if any of these steps help! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye