ERROR ON PRINTER -- PROBLEM WITH PRINTER OR INK SYSTEM

[Colleen12345]

I am getting an error on my printer window --  PROBLEM WITH PRINTER OR INK SYSTEM.  

Product:  hp Offce Jet Pro 8600 e-all-in-one N911a

The problem appeared while running a print job.  I got a message on my computer that the black ink needed to be replaced.  When I opened up the cartridge door to replace the ink, there was a crumbled piece of paper which I removed.  it was fully in tact.  I changed the ink cartridge & then this error appeared. 

I have reset the computer, cleaned the ink cartridges & chambers with alcohol wipes,  updated driver.  

Still will not print and the error is still in the window.   FYI -- the print job is going to the spool and it is NOT erroring out.  It allows me to delete the print job

[zoey7886]

@Colleen12345, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Ink System Errors on HP OfficeJet Pro 8600 e-All-in-One N911a! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you encounter an error indicating a problem with the printer or ink system after replacing the ink cartridge and removing a crumbled piece of paper, follow these steps to troubleshoot and resolve the issue:

Check the Ink Cartridges:

• Make sure all ink cartridges are installed correctly.
• Reseat the ink cartridges to ensure they are not loose.
• If the error persists, try replacing any affected ink cartridges again.

Paper Jams:

• Ensure there are no remaining pieces of paper stuck inside the printer.
• Check for paper jams in all accessible areas including the paper tray, rear access door, and any other compartments from where paper might pass through.

Printer Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds and plug it back in.
• Turn on the printer and check if the error still appears.

Clean Printer Contacts:

• If reseating the ink cartridges does not work, it might help to clean the electrical contacts on the cartridges and the printer itself.
• Use a lint-free cloth lightly moistened with distilled water to clean the contacts.

Firmware and Software Update:

• Make sure your printer's firmware is up to date. You can check for updates on the HP website.
• Ensure the printer drivers on your computer are current and correctly installed.

Run Diagnostic Tools:

• Use any built-in diagnostic tools or HP software utilities to identify and potentially resolve the issue.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,