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‎02-09-2021 01:43 PM

HP Recommended
Product: Deskjet 1513
Operating System: macOS 10.14 Mojave

Everything works, scanner, test page, align head cleaning, etc ...
but when I print a pdf or jpg image
I have reinstalled the drivers several times

 

I have this error

"impression -  flter failed"

 

Category:
1 person had the same question
1 REPLY 1

‎02-12-2021 02:48 AM

HP Recommended

@DAVID3009, Welcome to HP Support Community!

 

I'd recommend you uninstall the existing HP printer software on your computer. Refer to the document HP Printers - Uninstalling HP Printer Software (Mac) for help.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Now, add the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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