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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MeggieSue
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Embedded images in documents not printing correctly

HP Recommended
Deskjet 2710e
Microsoft Windows 10 (32-bit)

I have recently acquired a deskjet 2710e and it is printing images embedded in documents incorrectly. I have Windows 10 and word 2007.

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Dragon-Fur
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@MeggieSue 

 

Try / Consider

 

Most important:

If you have not done so, install the Full Feature Software / full driver printer software.

 

==============================================================================

The full driver provides the foundation on which other programs and printing software depend.

 

Preparation

 

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

 

Printer Software Check

 

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

 

 

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4Programs_and_Features_Printer_Desktop_Icons_4

 

Next...

Printer software not installed - OR - (still) installed but not working?

 

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

 

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • When asked, Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
  3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
  4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
  5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

 

=================================================================================

 

Next,

  • Always use Insert - never Copy/Paste.
  • It might be necessary to remove and replace images into your Word document.
  • Check the line spacing.
  • If the document is set to the old format (.doc), convert it to the newer format (.docx).
  • Export the Word document to PDF and print that PDF file using Adobe Reader DC 

 

More places to check / correct the format, the settings, the image processing...

 

Note:  The following is relevant to recent versions of Office Word - and might be useful for Word 2007.

 

 =================================================

 

Preferences - Correct odd / wrong-sized Image Sizes (for example, when printed from Word)

 

Verify / Adjust Setting in Preferences

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences > Tab Advanced

UNCHECK HP Real Life Technologies

Click OK to save change

 

OR possibly in this alternate location

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences

Tab Layout > Click Advanced > Switch OFF HP Real Life Technologies

Click OK to save change

 

=================================================

 

Always use Insert as opposed to copy/paste to add images to your Word documents.

After the image is inserted into the document, Right-Click on the image and select Size and Position

Adjust as needed.

 

=================================================

 

"Fix the image" as it appears in your Word Document

 

If you do not already have a copy of the image file, create a file from the image in your Word document.

Open your Word document

Right-Click on the Image

Use "Save-As" and save the image as a .jpg file on your computer.

Pay attention to the folder in which you save the file...

 

Use Insert > Pictures and insert the image file into your Word document.

 

Right-Click on the image (after it is placed in the document)

Adjust the Size and Position to move the image inside the document boundaries.

 

=================================================

 

If all else fails and the image won't "stick",

Try / Consider

 

Place your image inside a sized Text Box

 

Insert Text box

Then Insert your image inside the box

 

Use Insert (as opposed to copy / paste) when placing images into a document

If images will not stay contained in spite of margins:

 

Insert a Text box of the size necessary to contain the image

Remove the "default text" bits from the box

Insert the Image inside the empty text box

 

=================================================

 

Trouble with labels and possibly with other documents that include mixed content types:

Document Scale

 

There is a setting in Word that will "scale" a document for Letter / A4 paper.

If you are having alignment issues with your document (for example, labels), UNCHECK this setting.

 

When printing directly from within Word

Setup:

Word > FileOptions > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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