Enable Fax on HP 8725 printer

[DeFrance3]

When I initially installed my HP OfficeJet Pro 8725 printer I disabled the Fax function. Now I want to enable it. When I try to setup the Fax function the software says: "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer." I am the person who set up the printer. I tried Reset to Factory Defaults but still get this message. How can I enable the Fax function?

[asmita6658]

Hi @DeFrance3

Welcome to the HP Support Community. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[DeFrance3 · Accepted solution]

The steps provided did enable me to do a full reset. But that did not solve the problem. What finally worked was going into Preferences > Security > Advanced and checking all the Fax boxes.  Then I had to power cycle. Once that was done, I was able to configure and test the faxing.