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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Encryption Credentials have expired

Create an account on the HP Community to personalize your profile and ask a question
12-30-2022 09:36 AM
I'm posting again because - well - I spent $700 on an HP printer that doesn't work with Apple Mac - yet, despite this, I was marked as SPAM. I'm documenting all of this on YouTube - to prevent further quashing of this information.
Here is what I posted last night (and was removed today):
I spent $700 on a printer that can't print because of this weird, "Encryption Credentials have expired" error. Instructions to fix the problem are wrong or outdated. I never make it past the third instruction line in the link below - because that menu item doesn't exist.
https://support.hp.com/lt-en/document/ish_7345764-7345853-16
I'll just return this printer and buy something that works out of the box. I have no desire to get embroiled in all this endless IT stuff due to poorly designed products. It's just a freakin' printer.
EDIT: Hours later - and nothing I've tried is working. I'm sick and tired of scouring the internet for 'solutions' that don't work at all. What a joke. HP is the worst. $700 for a printer that can't print - and all HP can do is offer me a lame chat bot to argue with. I'm going to post a YouTube video showing how insanely terrible HP printers are.
EDIT 2: I made a royal mistake by buying this printer. I thought I knew better than this.
EDIT 3: Just so you know this isn't spam - here's my HP case number: Case Number 5097679858
EDIT 4: Not surprisingly I haven't received a response here in the forum (as of 12/30/2022) and when I reached out to HP's chat support last night they had zero answers. It is abundantly obvious that HP printers aren't compatible with Apple. This is the root cause. So, I'm returning this $700 pile of garbage and buying a printer that works ten seconds after it's plug it in. Non of this endless merry-go-round nonsense from HP & their low end overprice products. Be GONE with you HP - your printers are on par with dung.