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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Enter the pin from the router label - 8 digit

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06-28-2020 05:15 PM
I bought a new laptop (HP) and trying to wifi connect it to my HP laserjet printer (MFP M426fdw). The printer is connected to my wifi router and I can print from another laptop. But when I try to connect to the HP printer from my wifi menu on my laptop, it keeps asking me "Enter the pin from the router label - 8 digit". I simply cannot find this 8 digit pin anywhere on the printer.
Would you know where to find this router label/key?
Thanks very much.
06-28-2020 05:50 PM
Are you connecting using wifi direct for the printer or are you attaching the printer to your network? If the printer is logged into your router then you do not connect to the printer you simply connect to the SSID for your router and then both the printer and laptop will be on the same network and able to communicate.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
06-28-2020 05:57 PM
My printer is connected / logged into my wifi router. My laptop is also connected to the same router. This was sufficient with my old laptop and I could access the HP laserjet and print wirelessly. But this new laptop, does not allow me to do that. In my wifi menu on the new laptop, I see the printer listed. Then when I ask it to 'connect' to it, it asks me for this 8 digit pin. Without that, even though my printer is connected to my wifi router and so is my new laptop, I can't access my HP printer.
Thanks so much.
06-28-2020 06:40 PM
Ignore the printer in the wifi list, this would be a direct connection. on your PC go to control panel>devices and printers and manually add a printer on a TCP/IP port using the IP address of printer as the port. See this post from yesterday for further directions: https://h30434.www3.hp.com/t5/LaserJet-Printing/HP-MFP477fdw-color-laserjet-not-printing-after-Windo...
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.