Envy 110 Just started displaying the "?" all the time!?

[Hotkey]

I've read other forum posts regarding the "?" display coming on full time and have tried the "fixes" of unplugging, etc. but it still displays all the time. I also see "expert" posts advising that this is the correct function to display for use in troubleshooting but I know it has never been on full time.

It was NOT doing this until today. Also - the LED panel is now on full time as well and that used to be dark until printer was being used. The printer DOES print from iPad as well as test pages but I can't get the LED "?" turned off .

Need some help here please.

[Hotkey]

Any helpers out there????

[Hotkey]

Not sure I've ever seen a more "lame" forum....geez.

[Kumar0307]

Hi @Hotkey

Welcome to the HP Support Community. I'd be happy to assist you.

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience. 

Tap on the question mark icon and check what the message is. The '?' icon represents the 'help' menu on the printer. 

For now, reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

On the printer screen, go to Setup > Preferences > Energy save mode > Set it as required

Screen saver > Off

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Hotkey]

Problem disappeared after 2 weeks. All good now. Mystery.