Envy 4500 Not Connected

[Jewels417]

I am beyond frustrated as this issue is happening more frequently. I just printed the other day, went to print today and again it shows "not connected". I've removed, reinstalled printer & software. My wireless network shows it's connected. I've tried the HP print & scan doctor to no avail. This printer isn't that old but I'm so disgusted with it. Try to print, it says not connected. Search can't find printer. Last time I removed and reinstalled it worked fine. This is getting beyond old.  I need help please and don't understand why this keeps occuring!

[Betty0610]

@Jewels417

Welcome to the HP Support Community.

Let's set a manual IP address so that the Printer doesn't keep loosing the connection:

In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer. For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12. (The IP address for the printer can be found by pressing the Wireless button or by printing a network configuration page)

To print a network configuration report: 1. Press the Wireless button to access the Wireless Status menu. 2. Press the button next to Settings to access the Wireless Settings menu. 3. Select Print Report, and then select Configuration Page

Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jewels417]

Tried typing the IP address in my browser and it keeps saying "taking too long to respond". I tried using the update IP on HP and it says cannot find printer. I had already done the software thing you suggested and it still won't work. I'm so frustrated. My printer always worked fine before it just started recently doing this. Work fine one day and the next unable to find printer or gives error message or says not connected. I don't want to buy another printer, this one is not that old and I don't use it daily. Any other suggestions?

[Betty0610 · Accepted solution]

@Jewels417

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!