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‎01-07-2020 05:55 PM

HP Recommended
Product: Envy 4500
Operating System: Microsoft Windows 7 (64-bit)

My printer says the black cartridge must be replaced after I installed a new HP black cartridge. I was able to print a test alignment page, but when I tried to scan it, I got the above message. Before I did that, the printer said I did not have the correct cartridges installed. I do. I followed troubleshooting advice and cleaned the printer heads. I have unplugged the printer as instructed a number of times. No luck.

Please help!

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2020 11:44 AM

HP Recommended

@MellowYellow1

 

Welcome to the HP Support Community.

 

If you insert your old black ink, does the message go away?

 

Also, follow the steps from here: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎01-10-2020 11:44 AM

HP Recommended

@MellowYellow1

 

Welcome to the HP Support Community.

 

If you insert your old black ink, does the message go away?

 

Also, follow the steps from here: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎01-10-2020 03:40 PM

HP Recommended

Thank you for your suggestions. I put in a new black cartridge and after a few tries, it let me print an alignment page. The alignment failed, but somehow the printer is now working. I'm somewhat afraid of turning it off because then I have to go through the whole alignment thing again only to have it fail. Nonetheless, my printer is working again and I am thankful for that. Fingers crossed.

 

 

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‎01-11-2020 05:06 AM

HP Recommended

@MellowYellow1

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Asmita
I am an HP Employee

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