Envy 4510 Doesn't Print in Color, Doesn't Have Color Options in Settings

[FleetCommander]

I have an Envy 4510 All-in-One that's stopped printing in color from my desktop computer using a variety of applications.  It will print in color from my Android phone using the HP Smart app, though.

I have completed the following troubleshooting steps:

--Ensured the cartridges are new, genuine HP, and properly loaded.

--Attempted to verify that the option to print in color is selected.  There is no option offered to print in color. 

NOTE:  When I use the Windows' Photo app, it's print dialogue offers me the choice; however, when I select "Color," it immediately reverts back to "Monochrome" and states that "Color mode was changed from Color because of a conflict with another printer setting.  The same thing happens using the HP Smart app on the desktop.

--Uninstalled and reinstalled the printer.

--Uninstalled and reinstalled the drivers and associated software.

I'm at a loss at this point.  Can anyone offer assistance?

[Kuroi_Kenshi]

Hi @FleetCommander,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Driver:

• Ensure you have the latest printer driver installed for your HP Envy 4510. You can download it from the HP Support website.
• After installation, restart your computer.

Check Printer Preferences:

• Open Control Panel on your computer.
• Navigate to Devices and Printers.
• Right-click on your HP Envy 4510, select Printing Preferences.
• Look for a Color or Advanced tab where you can select color printing. If this option is missing, proceed to the next step.

Print Settings in Application:

• When initiating a print job from an application (e.g., Word, Adobe Reader), select Print and check if the color option is available in the print dialog box.
• Verify if the correct printer is selected.

Modify Printer Properties:

• Right-click on your printer in Devices and Printers and select Printer Properties.
• Under the General tab, click Preferences.
• Confirm if there’s a color option available and ensure Color Printing is selected.

Reinstall Printer Driver:

• Sometimes reinstalling the driver can resolve missing options.
• Uninstall the existing driver from Control Panel > Programs and Features.
• Install the latest driver downloaded from the HP website.

Use HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor to automatically diagnose and resolve printing issues.

Check Default Printer Settings:

• Ensure your HP Envy 4510 is set as the default printer. Go to Devices and Printers, right-click on the printer, and select Set as default printer.

Update Operating System:

• Make sure your operating system is fully up-to-date. Sometimes driver functionality can be affected by outdated system software.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,