Envy 4520 not printing color word document or ppt (Word 2016/Powerpoint 2016)

[GuguKwan]

Cannot print color word document and powerpoint, follow the steps as below - but cannot find grayscale option under "Document optins" in "advanced": 

using windows 10

right click start choose control panel

in control panel choose devices and printers

right click the printer in question choose printer preferences

click paper/quality tab

click advanced

another little windows appears click plus sign next to Document options turn grayscale off

What I can do?

[The_Fossette · Accepted solution]

Hi @GuguKwan,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues printing in color.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, follow the below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[GuguKwan]

Hi Fossette,

Thanks a lot!  The issue solved and I now can see the color option for printing.

However I now have another problem - my Service Pro now is not able to connect to the printer in wireless way.  I tried go through the driver installation process and setup the printer but cannot find the printer on the wifi network.

I've restarted a couple times but same issue happened...

Could you please help?

Thanks in advance!

[The_Fossette]

Hi @GuguKwan,

Follow the steps in the below article to set up the printer wirelessly on your computer.

http://hp.care/2jmGIrX

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[astonchan]

My envy4520 shows the same problem. It has been working fine since I bought it last year but today, printing color won't work. Just black and white. I followed your steps to uninstall the program and driver. Reboot and reinstall tge latest driver. Still no luck. 

Tried from words and chrome. Same.

Scan/copy can printer color no problem.  Firmware is also up to date.

Please help.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you