Envy 4520 printer won't print color when connected to wireless network

[bikeride]

Envy 4520 printer won't print color when connected to wireless network - only prints B&W and Print Preferences Dialog gives error message if trying to change while printer is on Network - ( I.E. cna only change printing preferences -color - when attached locally???)???

[DavidSMP · Accepted solution]

@bikeride,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with printing in color on a wireless network. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after any power outage or surge?
• Did this occur after a recent software or Windows update?
• Did you make copies directly from the printer and check if it copies correctly?
• Did you replace ink cartridges and check again?

For now, try these steps:

Make 2 copies in color directly from the printer without any communication from the computer.

If it copies fine it could be a driver issue.

Please uninstall and reinstall the printer software by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.

Restart the PC again.
Then download the latest full feature driver for the printer from http://hp.care/2gQYX7a and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

For further assistance, please check this document: http://hp.care/2friniH  (HP Printers - Print Driver Settings Guide (Windows)

Please check the instructions under the section “Color and black & white settings”

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

This will resolve the issue for you.

Please update the printer firmware also by following instructions from this link: http://hp.care/2rHKwDD

 and update the firmware from the same link mentioned above to download the HP printer drivers.

This will do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[bikeride]

David, Thank You for Quick Reply.  Turns out HP InstantInk walked thru Deletion & Add of Drivers to WIFI IP Address, as regular Driver Download after Deletion to HP Recommended Driver &  Printer-Port would (did) not work.  So I am back in Color-on-Network with the Envy 4520 Printer.  Have a Graet Rest-of-the-week, God Bless, jim

[DavidSMP]

@bikeride,

I reviewed the post. Thanks for the quick reply and I am really happy for you that the issue has been resolved. You've done amazingly well to display excellent commitment, terrific attitude and an uncanny technical flair to figure things out. Kudos to you for a job well done. Based on your first post I had given the solution to uninstall and delete the printer and reinstall the printer drivers and that is exactly what has been done.

Now a lot of efforts went into this and I honestly hope the product works great and gives you several years of happy printing days.

You are a valued HP customer and it has been an absolute privilege to have worked with you and fabulous to share this platform with you.

You've marked your own post as an Accepted Solution here. I request you to change it to mine as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help

Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!

[bikeride]

David, when I sign in, it only lets me give you KUDOS and Reply, for some reason I cannot give Thumbs Up to your response?  thanks jim

[DavidSMP]

@bikeride,

I read this quick post. Thanks for the response.

The Accepted Solution tab on the bottom right of the page. It is a purple button. You need to click on it.

Thanks and do have a blessed year ahead. 🙂