Envy 4520 won't print pdf file using Windows 10

[Philsmon]

Printer used on different desktop last year using Win 7, worked perfectly.  That PC died, and I replaced with another using Windows 10.  An attempt to print a PDF document downloaded failed; however, everything "functioned" appropriately including see the job sent to the que, the printer going through the motions including sound of actual printing, but nothing printed.  Verified ink present, verified printer could correctly print PDF saved on flash using Win 7, verified could print Word doc, ran troubleshooter 100x, searched endlessly online for solution and tried what I felt made sense, uninstalled and reinstalled several times.  At one point when I saved the PDF in Win 10, Edge wanted to be the default software to print but I neither like nor use Edge, so didn't try that.  Seriously considering trying to downgrade to Win 7 only because I am not heavy duty PC user and utilize mainly for office-type documents.  Don't need or want the bells and whistles.  In my limited expertise this issue I have is related to Win 10 and printing PDF with it.  Surely this is an easy fix.  Some of the solutions I saw online did not line up with what I saw in the directory path on my PC so those fixes weren't an option (like the UAC switch).  I am old person who cut their teeth on DOS so I have an idea of the roadmap and commands.   I'm very frustrated at this point.  Any help offered I am willing to try.  Online paid support not an option - as stated, old person, limited income.  Thanks very much in advance.

[Raj1788]

@Philsmon

Welcome to HP Forums, 

It's a pleasure to find answers and tips for your technical queries to assist you.

To provide you with an accurate solution, I'll need a few more details:

Is the printer working fine with a different application?

Please follow below steps that could resolve the issue.

Step 1: Uninstall and then reinstall the software

Uninstall and reinstall the Adobe software to get the latest version of Adobe Reader.

1. In Windows, search for and open Add or remove programs.

2. In the list of installed programs, click Adobe Reader, and then click Uninstall or Yes.

3. If a User Account Control message displays, click Yes.

4. Follow the on-screen instructions to complete the software removal. If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.

5. After Adobe Reader uninstalls, close all programs and web browsers, and then restart the computer.

6. Open a web browser, go to Adobe Acrobat Reader DC (in English), and then follow the on-screen instructions to install the software.

7. Try printing the original pdf file again.

If the issue persists, click on this link: https://support.hp.com/in-en/document/c01879546 for further assistance.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-4520-all-in-one-printer-series/54...

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Philsmon]

Link did not work, also went to IBM....

[Raj1788]

@Philsmon

Thanks for the reply,

The links are up and running.

PLease try the provided steps and let me know how it goes.

Keep me posted!

Thank you:)

[OHRC2008]

i can print the documents in Windows 10 but not pdf. No nessage, nothing