Envy 4523 will not print in colour

[AEB13]

I cannot get my printer to print in colour from my work laptop or my home PC. It works perfectly fine from my ipad so I don't understand the issue.

I have uninstalled and reinstalled the printer and drivers multiple times but it is not even giving me an option to select colour when trying to print anything. I have also tried following a previous community post about setting up a new TCib port which has not done anything either. I have managed to use e-print on my laptop to get colour printing but it is not convenient and it is now getting in the way of me trying to work from home. Extremely annoying

[kenxfromjapan]

Hi!

Please try this:

Microsoft TechNet
Windows 10 apps don't print in color to a color printer by default
https://social.technet.microsoft.com/Forums/en-US/59896d75-3042-446c-bde0-43d9cf86ce2d/windows-10-ap...

Go to Control Panel>Devices and Printers
　>Right Click on your printer
　　>Go to Printer Properties>Advanced Tab

Change the driver to any other one>Click on Apply

Immediately change the driver back to the original one>Click on Apply

- - - - - - - - - - - -

or Please try this:

HP ENVY 5540 won't print in color
https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-ENVY-5540-won-t-print-in-color/m-p/7383497#M841148

Posted On 01-19-2020 07:47 AM　by Asmita6658

Please try adding the printer using an IP address -

1. Select "Start" and type "printers" in the search box.
2. Choose "Printers & scanners".
3. Select "Add a printer or scanner".
4. Wait for the "The printer that I want isn't listed" option to appear, then select it.
5. Select "Add a printer using a TCP/IP address or hostname" , then select "Next".
6. Select "TCP/IP Device" in the "Device type" list.
7. Type the hostname or the IP address of the printer. Select "Next".

　　To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.
8. Windows should find the printer if the printer is on and configured correctly.

You may have to specify more information.

If prompted, Select the type of network adapter installed in the printer in the "Device Type" drop-down list.

You can also click "Custom" to specify custom settings for the network printer. Select "Next".

kenxfromjapan

[kenxfromjapan]

Hi!

Please try this:

Microsoft TechNet
Windows 10 apps don't print in color to a color printer by default
https://social.technet.microsoft.com/Forums/en-US/59896d75-3042-446c-bde0-43d9cf86ce2d/windows-10-ap...

Go to Control Panel>Devices and Printers
　>Right Click on your printer
　　>Go to Printer Properties>Advanced Tab

Change the driver to any other one>Click on Apply

Immediately change the driver back to the original one>Click on Apply

- - - - - - - - - - - -

or Please try this:

HP ENVY 5540 won't print in color
https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-ENVY-5540-won-t-print-in-color/m-p/7383497#M841148

Posted On 01-19-2020 07:47 AM　by Asmita6658

Please try adding the printer using an IP address -

1. Select "Start" and type "printers" in the search box.
2. Choose "Printers & scanners".
3. Select "Add a printer or scanner".
4. Wait for the "The printer that I want isn't listed" option to appear, then select it.
5. Select "Add a printer using a TCP/IP address or hostname" , then select "Next".
6. Select "TCP/IP Device" in the "Device type" list.
7. Type the hostname or the IP address of the printer. Select "Next".

　　To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.
8. Windows should find the printer if the printer is on and configured correctly.

You may have to specify more information.

If prompted, Select the type of network adapter installed in the printer in the "Device Type" drop-down list.

You can also click "Custom" to specify custom settings for the network printer. Select "Next".

kenxfromjapan

[ShlomiL]

Hi,

I would also suggest trying the below steps instead, these are quite a similar process to the steps suggested by both@kenxfromjapan and @asmita6658  above, however, with the utility, it's being done in some more automated process which will make the changes easier for you @AEB13.

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Please let me know the results,

Shlomi