Envy 4524 not printing from mac

[Northy62]

I cannot print from my mac to my Envy 4524.  I have set up airprint and from the printers website I can print a test page.  I can also print from my phone so airprint and the wireless appear to be working fine.   When I print from my mac (Word for example) I get "cannot connect to the printer" and then some considerable time later it may print the page or about a third of the page. When I say an age I mean upwards of 10 minutes.  

I have removed and reinstalled the printer, I have reset the print settings, I have made sure I have the latest driver and now I am beginning to get a little frustrated.  OK a LOT frustrated.

[Dvortex]

Hello @Northy62, Greetings!

Thanks for stopping by the HP Support Forums! I came across your post about the printer issue and wanted to pop in to help.

I understand you are having issues while printing from your MAC, but working fine on your smartphone. Try the steps mentioned below to fix the issue:

• Click the Apple menu icon, and then click System Preferences.
• Click Printers and Scanners, Print and Scan, or Print and Fax.
• Right-click the blank space in the Printers list, and then click Reset printing system.
• Click Reset in the confirmation window.
• Enter an administrator username and password, and then click OK.
• Wait until the printing system is reset and no devices show in the Printers list
• Click the Add button (+).
• Find, and then select the name of your printer from the Printer list, and then click Add to add your printer.
• Click Print Using..., and then select the name of your printer (By default “Airprint” would be selected)

You can check http://hp.care/2bZg8xA for detailed troubleshooting steps.

That should do the trick. Let me know!

Cheers 🙂

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[Northy62]

I am afraid not. I did that first following the instructions in the knowledge base

[Dvortex · Accepted solution]

Hello @Northy62, Thank you for your reply.

It looks like an issue with the MAC disk permissions. Try the below mention steps.

• Follow this document to completely uninstall the printer software: http://hp.care/2cKwLyC
• Also reset the printing system as explained in the above message. (Do not add the printer)
• Access the Disk Utility by pressing “Command+Space” to open Spotlight search, type ”Disk Utility”, and press Enter. You can also click the Launchpad icon on your dock, click the “Other” folder, and click Disk Utility.
• Select your Mac’s system partition — generally “Macintosh HD”. Click the “Verify Disk Permissions” button and wait till the process is completed.
• Now click Repair Disk Permissions to check for problems and automatically fix them.
• Restart your MAC and then go to http://hp.care/2d9xwkW to download and install the printer.

Please let me know whether that works for you. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Northy62]

Thanks very much worked a treat....:smileylol: