Envy 5014 Printer stuck in endless loop trying to print

[Nikkilarson75]

My printer keeps trying to print a test page.  I've removed all prints from the que and cancel the print manually each time it comes up on the printer.  I've done hard resets (even unplugging it overnight), and turned it off with the button.  It keeps trying to print.  I've used the troubleshooting methods available online and have not had any success.

[Jay_G24]

Hi @Nikkilarson75

Welcome to the HP Support Community. I'd be happy to assist you.

Try and use HP Print and Scan Doctor.

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix printing or scanning issues.

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

if the issue persists, let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

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