Envy 5020 won't print black ink

[HFr00m]

 I have changed the ink and cleaned everything I was told to on the agent chat. I have aligned the ink cartridges many times and I have been trying over the past couple of days but still nothing. It worked perfectly with my last lot of ink so I don't understand why it won't work with the new ink cartridge. 

[sandytechy20]

@HFr00m

Welcome to the HP support community.

I understand that your printer is not printing in black, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.