Envy 5540 printing in greyscale and not colour

[jennymac]

Hi

My printer will not print colour, it will scan and print in colour and print in colour on test sheets but nothing from word or adobe programs I use sent from my laptop.

I have tried uninstalling and installing the printer,

a new ink cartridge,

cleaning the cartridges.

I have been in to the depths of advanced preferences on my printer set up in devices and printers but no option to check or uncheck colour/greyscale.

The printer displays a question mark but I can not find anything relevant when I press it.

Please could anyone help. Thank you 

[Jeet_singh · Accepted solution]

Hi @jennymac,

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are facing issues while printing in colour. I’d suggest you perform a clean install to try and fix this issue. Here are the steps:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click   http://ftp.hp.com/pub/softlib/software13/COL61235/mp-147821-1/EN5540_Full_WebPack_1119.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

For more assistance, please follow all the steps suggested in the support document for - HP ENVY 5540, DeskJet 5570 Printers - Printer Prints Blank Page or Does Not Print Black, Color Ink

Those steps should do the trick, let me know the outcome!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[jennymac]

Yes it has worked, thank you very much for your help

[Jeet_singh]

Hi @jennymac,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[jennymac]

I was pleased that my printer printed in colour once I had reinstalled like you suggested. But I switched it off and a few days later I wanted to print again and it has gone back to black and white again. I can't keep reinstalling everytime I switch the printer off. Please help.

[Matt-u]

I had the same issue with the HP Envy 5540 where after reinstalling the latest software/drivers it would convert all printing to grayscale. I followed the instructions above, but instead of installing the latest version, I reinstalled from the CD. So far it seems to be working normally. I will watch for a later update.