Envy 5540 remove and reinstall the indicated cartridge issue

[Jetfire_99]

I have this issue with both 3rd party cartridges and genuine HP cartridges.  It started after printing a sizable amount of documents on the 3rd party cartridges off Amazon. Purchased genuine HP cartridges off Amazon and still have the issue.

I’ve tried the distilled water and swab method once as well as the hard restart a few times. Nothing seems to work. Using 62 cartridges as called out by the printer. 

[Hawks_Eye]

Hi @Jetfire_99 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If your HP ENVY 5540 printer is showing a "remove and reinstall the indicated cartridge" error, here are some steps to troubleshoot the issue:

 

1. Check the Cartridge Installation

Open the printer's cartridge access door.

Remove the indicated cartridge and inspect it for any protective tape that might still be attached. If present, remove it.

Reinsert the cartridge firmly into its slot until it clicks into place.

 

2. Clean the Cartridge Contacts

Turn off the printer and unplug it.

Use a lint-free cloth slightly dampened with distilled water to gently clean the copper-colored contacts on the cartridge and inside the printer.

Allow the contacts to dry completely before reinserting the cartridge.

 

3. Reset the Printer

Disconnect the power cord from the printer while it's turned on.

Wait for about 60 seconds, then reconnect the power cord and turn the printer back on.

 

4. Use Genuine HP Cartridges

Ensure you're using genuine HP cartridges, as third-party or refilled cartridges can sometimes cause compatibility issues.

 

5. Update Printer Firmware
HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

6. Perform a Hard Reset

If the issue persists, perform a hard reset:

Disconnect the power cord from the printer and the wall outlet.

Wait for 2-3 minutes, then reconnect the power cord directly to a wall outlet (avoid using surge protectors).

NOTE: I see that you have an issue using non-HP ink cartridges on your printer.

Please refer to the below links for more information related to your issue.

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip | HP® ...

HP Printers - Dynamic Security enabled printers | HP® Support

If you are using generic or non-HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it, or you will have to use genuine HP ink cartridges to resume printing.

Non-HP Cartridge(s) Non-HP ink cartridges installed | HP® Support

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Jetfire_99]

Hawks Eye, I have tried each of those six solutions. The problem started when a remanufactured ink cartridge was used. It still remains even when inserting the old authentic original HP cartridge OR the new authentic HP cartridge.  I’ve tried the hard reset several times waiting as long as 30 minutes sometimes. I’ve cleaned the cartridge and printer contacts twice. 

Firmware is up to date as well.

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye