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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎07-15-2020 03:44 PM

HP Recommended
Product: Envy 5660
Operating System: Microsoft Windows 10 (32-bit)

My wife printed a tax form, and now the printer continues to print it over and over again with no stop.  I keep cancelling it, but no it continues.  the Printer queue is cleared.  The print spooler has been restarted, as has the laptop, and the printer has been reset time and time, but as soon as i turn it back on, it starts the same job over.  I turned off the wifi on the printer, and that did stop it...but when i turn it back on, it starts all over again.  HELP.  

3 REPLIES 3

‎07-15-2020 05:56 PM

HP Recommended

You may need to manually stop print spooler services and then delete the print spooler folder to solve the problem. This article provides excellent information on how to do this. https://www.dell.com/support/article/en-ca/sln153544/clearing-the-print-spooler-in-windows?lang=en

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-15-2020 08:17 PM

HP Recommended

Nope, none of that worked either.  I was even blocked out from accessing the Spooler folder from the registry, and i'm the admin.  What else?  

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‎07-18-2020 12:38 PM

HP Recommended

Nevermind.  Root cause analysis was incorrect...my wife didn't provide ALL information to me...she was printing from her PC at work via her work dummy laptop at home via LogMeIn.  Yes, things that would have been nice know before i ran down everything on her personal computer.  The spool got stuck on the dummy laptop, easily cancelled the job and fixed everything.  Ugh.  

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