Envy 6000 all in one Printer Print Queue seems to be blocking new print instructions from HP Smart

[GHodds]

No error messages. The diagnose and fix routine give no fault found message and test print function gets blocked in the queue and does not print even when there is no other print jobs

[zoey7886 · Accepted solution]

@GHodds, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 6000 Print Queue Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP Envy 6000 all-in-one printer experiences issues with the print queue blocking new print jobs, even though no error messages are displayed and the diagnostic routine finds no faults, follow these steps to troubleshoot and resolve the problem:

Steps to Resolve the Issue:

Restart the Printer and Computer:

• Turn off your HP Envy 6000 printer and computer.
• Wait for about 30 seconds, then turn them back on.

Clear the Print Queue:

Windows:

1. Open the Control Panel.
2. Click on Devices and Printers.
3. Right-click your HP Envy 6000 printer and click See what's printing.
4. In the open window, click Printer and then Cancel All Documents.

MacOS:

1. Go to System Preferences.
2. Click Printers & Scanners.
3. Select your printer from the list, then click Open Print Queue.
4. Remove all the jobs by selecting them and clicking the X button to cancel.

Check Printer Status:

• Ensure the printer is not set to Offline and there are no check marks next to Pause Printing.
• Make sure the printer is selected as the default printer.

Disconnect and Reconnect the Printer:

• Disconnect the printer from the network or USB.
• Reconnect the printer following the proper connection setup. Ensure a stable network connection if using wireless.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[GHodds]

Problem solved thanks for the inputs.The suggested solutions had all been tested.

Something happened overnight and the has worked ever since.

[zoey7886]

@GHodds, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,