Envy 6000 - potentially the worst product in the world?

[vickdf]

Honestly, words can't describe how poor this product is.  Printers used to work, they used to be functional, now they clearly don't.  Why use a screen when you can you a complicated array of lights.   Why use a screen when you can have a peverse set of error codes.  Why use a wire when you can be wireless.  Why print when you can....just not print. completely pathetic.  Printers used to be simple and you've just made somethign that has no function, no ergonomic and is basically a useless but expensive box. Congrats.

It has now printed out give or take 1 billion alignment sheets, despite the fact I requested none.  

It gives error code EO, otherwise known as purple light (it's not purple btw). 

It claims the cartridge is broken any time the printer is asked to print something useful instead of an alignment sheet.

embarrassingly bad product.

[Hawks_Eye]

Hi @vickdf 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

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We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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