Envy 6000 stuck in copy mode

[Wattonguy]

Printer constantly in copy mode at power on and in between print jobs.

[danpsc]

My envy is stuck in copy mode

[Nal_NR]

Hi @Wattonguy,

Welcome to the HP Support Community. 

I'd like to help!

Close the Scan/Copy lid and cancel all Copy indicators. The printer resets to standby. Launch any scan app with the lid closed and no documents on glass and the Envy carries out a blank overview scan using all apps. Open lid to insert the document and the Envy immediately defaults to Copy mode and disables the scan function again.

What is the OS you are using?

You may also refer to this document 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Wattonguy

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

ive us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[ParrotFish]

Hello

I have just tried your solution but it doesnt work, my printer is still stuck in this mode..

[Nal_NR]

Hi @ParrotFish,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[FurtherBreak]

can you also send me the same thing i have the exact problem and cant solve it for the life of me

[danpsc]

Again my Envy printer is stuck in copy mode using IPad with latest iOS and laptop using Windows 11 with all updates.  What else do you need?  This is the last HP Printer I will by because HP support always want more info ! 

[Personal Information Removed]

[ace320]

Your printer should be in idle state and the light will goes off after few mins. I found this post which shows the same status:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/New-Firmware-update-available-for-HP-Envy-6000...

[ParrotFish]

Thanks very much for that. I was thinking it must have been a software update.