Envy 6032 will not connect to wifi

[Brian1508]

Printer will not connect to wifi. Have reset everything in system. Nothing new in the system, printer will just not recognise wifi or router.

WIFI is working as other devices using it.

[Sneha_01]

Hi @Brian1508 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6032 printer is not connecting to Wi-Fi despite other devices working fine, here are some troubleshooting steps you can try:

1. Restart Printer and Router:

• Turn off the printer and unplug it from the power source. Do the same for your router.
• Wait for about a minute, then plug the router back in and wait for it to fully boot up. Then, plug the printer back in and turn it on.

2. Check Network Settings on Printer:

• On the printer's control panel, go to Settings > Network > Wireless Setup Wizard and select your Wi-Fi network. Enter your Wi-Fi password carefully.

3. Use WPS (if available):

• If your router supports WPS (Wi-Fi Protected Setup), press the WPS button on the router and then press the Wi-Fi button on your printer. This can sometimes establish a connection more easily.

4. Reset Network Settings:

• You can reset the network settings on the printer:
  • Go to Settings > Network > Restore Network Defaults. This will reset the printer’s network settings and allow you to set it up again.

5. Ensure Correct Wi-Fi Band:

• Make sure your printer is trying to connect to the correct Wi-Fi band. Some printers only support 2.4 GHz networks. If your router has both 2.4 GHz and 5 GHz bands, ensure the printer is attempting to connect to the 2.4 GHz network.

6. Check Firewall and Security Settings:

• Temporarily disable any firewall or security settings on your router that may be blocking the printer's connection. If this resolves the issue, you can re-enable them and adjust settings accordingly.

7. Update Printer Firmware:

• Visit the HP Support website to check for any firmware updates for your printer.

8. Use the HP Smart App:

• Download the HP Smart app on your smartphone or computer. The app can assist with the printer setup and may help establish the connection.

9. Manual IP Configuration (if comfortable):

• If you’re familiar with network settings, you can assign a static IP address to the printer. Access the printer’s network settings to manually configure the IP.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support