Envy 6055e won't print. What does the red X mean?

[Torchguy96]

Envy 6055e won't print.  What does the red X mean?

[VikramTheGreat]

Hi @Torchguy96,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how confusing it can be when your HP Envy 6055e suddenly stops printing and shows a red “X” light. Let’s gently walk through what this means and how to fix it.

What the Red X Means on HP Envy 6055e

The red “X” typically indicates:

• A critical error that needs attention before printing can resume.
• It may be related to: 
  • Ink cartridge issues (missing, incompatible, or not recognized)
  • Paper jams
  • Firmware or connection errors
  • The setup was not completed properly

Steps to Resolve the Red X and Resume Printing

1. Check Ink Cartridges

• Open the cartridge access door.
• Remove and reseat both cartridges.
• Clean the copper contacts gently with a lint-free cloth.
• Make sure you're using HP original cartridges.

2. Clear Paper Jam

• Remove any paper from the input tray.
• Open all accessible doors and gently check for stuck paper.
• Avoid tearing. Pull the paper slowly and evenly.

3. Reset the Printer

• With the printer on, unplug the power cord from the back.
• Unplug from the wall outlet.
• Wait 60 seconds.
• Plug it back in directly to a wall outlet (not a surge protector).
• Turn the printer back on.

4. Check HP App

• Open the HP Smart app on your phone or PC, or install from: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Remove the printer from the app.
• Re-add it and follow the setup steps again.
• Look for any error messages or firmware update prompts.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat