• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-07-2021 07:23 AM

HP Recommended
Product: envy 6255

I unplugged my printer when I went away. When I plugged it back in, it will not turn on. It is stuck on the HP logo, with a full black bar, and 1 of 7 dots black.

 

The only troubleshooting HP has provided me with is to unplug for 30 seconds and plug back in. Useless, Thanks HP.....

Tags (1)
Category:
1 person had the same question
8 REPLIES 8

‎07-09-2021 12:05 PM

HP Recommended

bump

Was this reply helpful? Yes No

‎07-11-2021 07:59 AM

HP Recommended

bump

Was this reply helpful? Yes No

‎07-13-2021 04:25 AM

HP Recommended

@Printersux2

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Also, try connecting the Printer to the wall socket directly and also to a different wall socket directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎07-16-2021 06:25 AM

HP Recommended

The printer will not turn on past 1 black dot, so I do not know how I can update firmware.

 

I've plugged it into many outlets with no luck.

Was this reply helpful? Yes No

‎07-17-2021 06:40 AM

HP Recommended

@Printersux2

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎07-17-2021 10:52 AM

HP Recommended

Support is useless, they sent me here....

 

Anyone know how to factory reset this thing without turning it on?

Was this reply helpful? Yes No

‎07-19-2021 07:16 AM

HP Recommended

I'm amazed that the only advice anyone has is to switch power outlets.... 

Was this reply helpful? Yes No

‎07-22-2021 12:41 AM

HP Recommended

If none of the icons are working, you wouldn't be able to perform a reset.

 

Thanks 🙂

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.