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HP ENVY 6452e All-in-One Printer
Microsoft Windows 11

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This is what I see in the HP Printer Status at HP Smart.

 

[content removed] 

 

I have installed genuine HP ink, connected to my network, it's connected to the internet, and all it does is mumble "Unable to Print" with a sheepish expression and no explanation?  I regret the money I spent on this and want it back now.

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