Envy 6455e Photo print error

[Hank78]

I am using HP Smart program and selecting Print Photos. I make the modification tor photo paper size and HP Glossy paper, etc, When I select Print the - only error, I get is in the Printer dialog display saying "error-printing"

See attached.

Any help is appreciated.

Thanks

[sandytechy20]

@Hank78

Welcome to the HP support community.

I understand that you are getting error printing while printing on glossy paper, I am glad to assist you.

This seems to be a driver issue, uninstall and reinstall the printer driver to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Dowload and install printer using HP Smart app

Click here to download 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.